We consider ensuring the right to the protection of personal data as a fundamental commitment of NFS Courier therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or " GDPR"), as well as with any other applicable legislation. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our mobile applications. We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will display the modified version of the Privacy Policy on our website, so please check the content of this Privacy Policy periodically.
Who we are and how you can contact us NFS Courier is the commercial name of NFS Courier SRL, a legal entity of Romanian nationality, with its registered office in Bucharest Sect. 4, Str. Moldovitei, No. 4, Bl. M2D9/3, Staircase B, Floor 2, Apt. 109, Romania, registered at the Commercial Register under no. J40/11741/07.07.2021, with tax registration code RO44555380, (hereinafter "NFS Courier" or "us"). In the sense of data protection legislation, we are the operator when we process personal data collected directly from you. As we are always open to your views, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the NFS Courier Data Protection Officer at office@nfscurier. ro or by post or courier to the address Bucharest, Strada Puisor 44 - with the mention: to the attention of the Data Protection Officer of NFS Courier.
What categories of personal data we process We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows: When you create an NFS Courier account, you send us your email address, first and last name, phone number; When you place an order, you provide us with your personal data, such as your first and last name, pickup address, phone number, etc. When you are the recipient of a delivery, we process data collected by the sender or data provided by you, such as: name, surname, delivery address, telephone number, e-mail address, signature, necessary to ensure that the deliveries reach you and not other people, but also to protect our legitimate interests in the event of misunderstandings regarding the correctness of the delivery. We collect and process your live positions in case of the Mobile Driver Application for the purpose of ensuring the driver follows the best route in terms of time and length to deliver the orders in the time frame that we agreed and also for giving new orders, and for providing the customer the tracking service for his expedition. We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not collect or process data of minors under the age of 16. Any person who provides us with personal data directly or through the sender who collects it, declares on his own responsibility that he is at least 16 years old and can give valid consent for the collection and processing of his data.
What are the purposes and grounds of the processing We will use your personal data for the following purposes:
1. To provide NFS Courier services for your benefit This general purpose may include, as appropriate, the following: Account creation and administration within the NFS Courier platform; Processing orders, meaning their receipt, validation, transport, delivery and invoicing, as appropriate; The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract regarding courier services. Also, certain processing subsumed for these purposes is required by applicable law, including tax and accounting law.
2. Communications In order to keep you informed about the status of your deliveries, we can send you, through electronic communication channels (e-mail/SMS), details about the delivery or access codes for deliveries in lockers. We always ensure that this processing is carried out with respect for your rights and freedoms. You can request us at any time, through the means described herein, to stop the processing of your personal data for information purposes, and we will respond to your request as soon as possible. Withdrawing your consent will result in the impossibility of information processing with regarding the status of the services provided.
To defend our legitimate interests There may be situations where we will use or share information to protect our rights and business. These may include: Measures to protect the website and users of the NFS Courier platform against cyber attacks: Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities; Measures to manage various other risks. The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms. Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter, the obligation to notify security breaches or similar.
How long we keep your personal data As a general rule, we will store your personal data for as long as you have an account on the NFS Courier platform. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it. If you do not have an account in the NFS Courier platform, the general rule is to retain information related to orders made for a period of 4 years from the moment of completion of the order ("Retention Period"). Similar to the previous situation, it is possible to keep certain data even after the expiration of this period, in accordance with the applicable legislation or our legitimate interests, especially in order to exercise the right of defense in the event of a dispute regarding the services provided. For this purpose, the data will be kept separate from the data of other customers by being stored as backup, encrypted and/or pseudonymized and will only be accessed in the event of a dispute. Immediately after the expiration of the Retention Period, NFS Courier will delete Your Personal Data and any copies thereof from its systems.
To whom we transmit your personal data As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients: partners and subcontractors of NFS Courier; payment/banking service providers; legal service providers; If we are under a legal obligation, or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities. We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
To which countries we transfer your personal data Currently, we store and process your personal data on the territory of Romania. You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the safeguards we have put in place in relation to these transfers.
How we protect the security of your personal data We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards. We keep your personal data on secure servers, using state-of-the-art encryption algorithms and ensuring storage redundancy. We can also use the services of the Netopia payment processor to make payments. Any payment information is encrypted using SSL technology.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data will be seen and used by third parties unauthorized. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have? The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or go to court. If applicable, you may also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability. More information about each of these rights can be obtained by consulting the table below. In order to exercise your rights, you can contact us using the contact details set out above. Please note the following points if you wish to exercise these rights:
Identity. We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the email address associated with the NFS Courier account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity. Fees. We will not charge a fee to exercise any right in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim. Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request. Third Party Rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
Entitled rights Description access You can ask us: to confirm whether we are processing your personal data; to provide you with a copy of this data; to provide you with other information about your personal data, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have , how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you by this notice.
correction You can ask us to correct or complete your inaccurate or incomplete personal data. We may attempt to verify the accuracy of the data before rectifying it.
Data deletion You can ask us to delete your personal data, but only if: they are no longer necessary for the purposes for which they were collected; or you have withdrawn your consent (if the data processing was based on consent); or exercise a legal right to object; or they were processed illegally; or we have a legal obligation to do so.
We are not obliged to comply with your request to delete your personal data where the processing of your personal data is necessary: to comply with a legal obligation; or for establishing, exercising or defending a right in court;
There are certain other circumstances in which we are not obliged to comply with your data deletion request, although these two are the most likely circumstances in which we may refuse your request
Keep in mind that, before exercising this right, download from your NFS Courier account and save all the documents related to the orders made by NFS Courier, regardless of whether the invoicing was done to you or to another natural or legal person (such as : invoices, warranty certificates). If you do not take this step before exercising your right to deletion, you will lose all these documents and NFS Courier will be unable to make them available to you because the process of deleting the data, respectively the NFS Courier account with all data and related documents, is an irreversible process.
Restriction of data processing You can ask us to restrict the processing of your personal data, but only if: their accuracy is disputed (see rectification section), to enable us to verify their accuracy; or the processing is illegal, but you do not want the data to be deleted; or they are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or you have exercised your right to object and checking whether our rights prevail is ongoing.
We may continue to use your personal data following a restriction request if: we have your consent; or to establish, exercise or ensure the defense of a right in court; or to protect the rights of another natural or legal person.
Data portability You may ask us to provide your personal data in a structured, commonly used and machine-readable format, or you may request that it be "ported" directly to another data controller, but in each case only if: the processing is based on your consent or the conclusion or performance of a contract with you; and the processing is done by automatic means.
opposition You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest. You can also object to the processing of your data for direct marketing purposes (including profiling) at any time without giving any reason, in which case we will stop this processing as soon as possible.
Automated decision making You can ask not to be the subject of a decision based solely on automated processing, but only where that decision: produce legal effects with respect to you; or affects you in another similar and significant way.
This right does not apply if the decision reached by automated decision-making: it is necessary for us to enter into or perform a contract with you; is authorized by law and there are adequate safeguards for your rights and freedoms; or is based on your explicit consent.
Claims You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:
The National Supervisory Authority for the Processing of Personal Data G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Telephone: +40.318.059.211 or +40.318.059.212; E-mail: [email protected]
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any problem amicably. We remind you that you can contact the Data Protection Officer of NFS Courier at any time by sending your request in any of the following ways: by e-mail to the address: [email protected] by post or courier to the address: Bucharest, Strada Puisor 44 - with the mention to the attention of the Data Protection Officer of NFS Courier.